We embed trained teams directly into your business — handling customer support, booking leads, running ad campaigns, and creating content that converts. From your helpdesk to your ad account, we operate like we're sitting in your office.
From customer support and lead booking to running ad campaigns and editing content — our trained teams handle the full operation so you can focus on growing your business.
End-to-end customer service for online stores. Order inquiries, shipping updates, checkout support. We work directly inside your Shopify, WooCommerce, or custom backend.
Get started →Hands-on processing of refunds, returns, and exchanges directly in your order system. We follow your policies precisely — no exceptions, no confusion.
Get started →Real-time support for shoppers browsing and checking out. We reduce cart abandonment and resolve purchase-blocking issues with sub-2-minute response times.
Get started →Instagram DMs, Facebook messages, TikTok comments — real humans responding in your brand voice, turning inquiries into loyal fans.
Get started →Trained independent contractors who integrate into your workflow with full accountability, QA scoring, and performance tracking. No full-time overhead.
Get started →Weekly performance dashboards covering ticket volume, response times, CSAT scores, resolution rates, and actionable insights your team can act on immediately.
Get started →We don't just capture leads — we book them. Our agents qualify inbound inquiries, follow up with prospects, and schedule consultations or appointments directly into your calendar system. More booked calls, less wasted leads.
Get started →We plan, build, and run paid advertising campaigns across Facebook, Instagram, Google, and TikTok to drive qualified leads to your business. Full-funnel management from ad creative to lead capture to booked appointment.
Get started →We edit and produce scroll-stopping social media content for your ad campaigns — video edits, reels, carousels, and graphics tailored to your industry. Built to convert, designed for your audience. Ideal for contractors, healthcare providers, and service businesses.
Get started →Whether you need support agents, lead booking, ad campaigns, or content creation — let's build your custom plan.
We've onboarded dozens of brands. Our process is fast, proven, and built for zero downtime.
We learn your brand, products, policies, tone of voice, and backend systems. Your knowledge base starts on day one.
We set up your helpdesk, SLAs, macros, escalation flows, and connect to your Shopify or order management system.
Your dedicated team completes brand immersion and handles live tickets under supervision. Every single response reviewed.
Full independent operation with QA checks, weekly reporting, and continuous optimization. We get better every week.
Every agent studies your brand guidelines, past conversations, and tone preferences. We run calibration sessions until responses are indistinguishable from your internal team.
We build a comprehensive knowledge base covering every scenario — from common sizing questions to complex return edge cases — so your team always has the right answer.
NDAs signed before any access. Agent permissions scoped to minimum required. All data handling follows strict protocols. We work within whatever access controls you define.
Internal quality audits every week. Agents scored on accuracy, tone, speed, and compliance. Full transparency reports delivered every Monday morning.
We'll walk you through exactly how we'd set up your support operation — step by step.
We're built differently from the outsourcers you've heard horror stories about. Here's why brands trust us with their customers.
Team leads, senior agents, backup coverage, and redundancy built in. Your support never goes dark — even during holidays or sick days.
We plug into your Shopify, Gorgias, Zendesk — and operate as if we're sitting in your office. No context-switching, no separate tools.
Ticketing, SLAs, QA scorecards, macro libraries, escalation protocols, and reporting dashboards — all configured and battle-tested.
Every agent goes through brand voice calibration. Whether you're luxury, streetwear, or minimalist — we match your tone perfectly.
Weekly performance reports, real-time Slack updates, monthly reviews. You always know exactly how your CX is performing.
Your single point of contact
Online now
Escalation & QA specialist
Online now
Email, chat & social
Online now
Returns & orders
Online now
Overflow & coverage
Standby
Book a free walkthrough and see our systems, team, and reporting in action.
From e-commerce customer support to contractor lead generation to healthcare content creation — our teams are trained for the specific challenges of each industry we serve.
Sizing, returns, exchanges, style questions — the high-touch support fashion customers expect.
Shopify-native teams who process orders and convert browsers into loyal repeat buyers.
Lead booking, ad campaigns, and social content editing for plumbers, electricians, roofers, HVAC, and general contractors.
Patient lead capture, appointment booking, ad campaigns, and content creation for clinics, dentists, med spas, and practitioners.
Product recommendations, subscription management, ingredient inquiries — knowledgeable and on-brand.
Delivery coordination, assembly support, warranty handling for everyday essentials.
We handle sizing charts, fit guides, fabric questions, styling advice, seasonal collection launches, drop-day volume spikes, influencer inquiry routing, and the complex return/exchange flows that apparel brands deal with daily. Our agents are trained to reduce return rates through proactive sizing guidance.
From Shopify order management to Gorgias ticket handling, we process refunds, track shipments, manage subscription boxes, handle fulfillment coordination with 3PLs, and provide real-time live chat support that converts hesitant browsers into buyers. We've managed stores processing 1,000+ orders per day.
We run the full lead generation engine for contractors — Facebook and Google ad campaigns targeting homeowners in your service area, social media content editing (before/after project reels, testimonial clips, service highlights), lead qualification calls, and appointment booking directly into your calendar. Whether you're a plumber, electrician, roofer, HVAC tech, or general contractor, we fill your pipeline while you're on the job site.
We help healthcare providers grow their patient base through targeted ad campaigns, social media content creation (educational posts, procedure explainers, patient testimonials), lead booking, and appointment scheduling. We work with dental offices, med spas, chiropractors, physical therapists, mental health practices, and specialty clinics. HIPAA-aware workflows and compassionate, professional patient communication — always.
Product ingredient questions, shade matching guidance, subscription pause/cancel flows, loyalty program support, and sensitive skin concern handling. Our agents understand the consultative nature of beauty support and how to recommend products without being pushy.
Large-item delivery coordination, missing parts resolution, assembly troubleshooting, warranty claim processing, and white-glove service for premium home brands. We handle the complexity of multi-item orders and coordinate between customers and fulfillment partners.
Let's discuss how we'd tailor our support specifically for your brand and your customers.
Real results from real partnerships. Here's what happens when you hand your CX to a team that actually cares.
"NexSolution took over our entire support operation in under a week. Our CSAT went from 82% to 94% in the first month. They genuinely feel like an in-house team."
"We were drowning in Instagram DMs during our product drop. NexSolution handled 200+ messages a day without missing a beat — all perfectly in our brand voice."
"The weekly reports alone are worth it. We can see exactly what's driving tickets and fix root causes before they snowball. Total game changer for our CX operation."
Across all client engagements
Average across all channels
Issues solved in one interaction
From kickoff to live support
Let's talk about your brand and show you exactly what we can deliver.
Tell us about your brand and we'll put together a custom plan — free, no commitment.
Whether you need 2 agents or 20, email-only or full omnichannel — we'll design a support operation that fits your brand and your budget.